Return Policy

We have a no return policy, and here is why:

We do not accept returns. We have a No Return Policy because office furniture is expensive to protectively pack, palletize, ship and deliver. If customer wants to cancel order after shipment, or refuses delivery, or does not accept delivery, customer pays a 25% restocking fee, all costs involved with return shipping, and the original costs we paid to ship the items to the customer. And all items must be returned unused, unopened, and returned at the customer’s expense in the original unopened boxes. Return of any opened boxes will result in the customer being liable for the full purchase price of all items.

 

Missing or damaged items are replaced:

It happens on very rare occasion. Simply document everything in writing, on the driver's copy receipt you will sign, and take photos of everything. Notify us of any issues within 5 days of delivery. Anything missing or damaged is replaced immediately.

 

Canceling an order:

Orders may be canceled if not already shipped for a 10% cancellation fee. There are labor costs and production costs in processing and palletizing furniture for shipment, that is why there is a cancellation fee.

 

You may call us during delivery if needed:

We are open Monday - Friday 10:30 a.m. to 5 p.m. Arizona time zone. Call us at (480) 393-5000.

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For more information, please read our FAQ, Shipping, Terms & Conditions